Terms of Service

1. The Service

booking.eightyfive.cloud ("the Platform"), operated by EightyFive Development ("we", "us", "our"), provides automated speed-to-lead response software, multi-tenant WhatsApp device bridging, inbound form parsing, and calendar appointment holding services to registered private clinics, medical practices, aesthetic clinics, and dental centres ("the Client").

2. Commercial Terms & Pricing

2.1 Setup Fee: The Client agrees to a one-time onboarding and setup fee of £995 (or as specified on the registration invoice), which covers custom webhook mapping, multi-device socket configuration, and the first thirty (30) days of platform access.
2.2 Monthly Retainer: Following the initial thirty (30) days, the subscription continues at £195 per calendar month on a rolling monthly basis.
2.3 Cancellation: The Client may cancel their rolling monthly retainer at any time with thirty (30) days written notice or via the self-serve Stripe Customer Portal with zero cancellation penalties.

3. The 30-Day Consultation Rescue Guarantee

We guarantee that the 35-second automated response engine will successfully capture and rescue at least one (1) high-ticket consultation inquiry for the Client within the first thirty (30) days of active operation. If zero consultations are rescued despite active website lead flow, the Client is entitled to request a 100% full refund of the £995 setup fee.

4. WhatsApp Multi-Device Linking & Acceptable Use

4.1 Direct Device Linking: The Client connects their own reception desk mobile device using WhatsApp Multi-Device pairing. Outbound messages are transmitted directly from the Client's official phone identity.
4.2 Inbound Inquiries Only: The Service is strictly intended for responding to prospective patients who have voluntarily submitted an inquiry form on the Client's website. The Client agrees not to use the Service for unsolicited bulk marketing or spam in violation of the UK Privacy and Electronic Communications Regulations (PECR).

5. Limitation of Liability

EightyFive Development shall not be liable for any indirect, incidental, or consequential loss of clinic profits arising from third-party network outages, WhatsApp protocol updates, or patient booking decisions. Total liability shall not exceed the fees paid by the Client in the preceding three (3) months.

6. Contact Details

EightyFive Development
Attn: Legal & Commercial Operations
4 Crown Place, London EC2A 4BT, United Kingdom
Email: [email protected]